PlushCare reviews
PlushCare is a primary-care telehealth membership at $19.99 a month, first month free, through which a board-certified physician can prescribe brand-name GLP-1s. Visits are $129 without insurance or a copay with it, and medication is bought separately at your own pharmacy. It sells no compounded GLP-1s, and it publishes the clearest eligibility rule of any provider we track.
What PlushCare costs
Normalised to a monthly price and captured from PlushCare's own pages on September 16, 2026. Introductory offers are noted, never used as the price.
| Plan | Medication | Per month | What's included | Captured |
|---|---|---|---|---|
| PlushCare membership — medication billed separatelyFirst month free. Visits are charged on top — $129 without insurance, or a copay with it, which PlushCare says is $30 or less for most in-network patients. Medication and labs are not included at all. | Brand-name GLP-1s (Wegovy, Zepbound, Saxenda, Ozempic, Mounjaro), medication excludedBrand-name GLP-1s | $19.99/mo | same-day appointments · unlimited care-team messaging · lab discounts · family memberships | September 16, 2026 |
same-day appointments · unlimited care-team messaging · lab discounts · family memberships · captured September 16, 2026
First month free. Visits are charged on top — $129 without insurance, or a copay with it, which PlushCare says is $30 or less for most in-network patients. Medication and labs are not included at all.
PlushCare is priced like a doctor's office rather than a weight-loss subscription, and the membership is the smallest part of it. You pay $19.99 a month for the membership, then per visit — $129 self-pay, or a copay if PlushCare is in-network with your plan — and then separately for the medication at whatever pharmacy you choose. Because the drug is bought outside PlushCare, there is no all-in monthly figure to compare against providers that bundle. Note one discrepancy worth knowing: PlushCare's own Ozempic page quotes NovoCare's ongoing self-pay price as $399 or $499 depending on dose, while NovoCare's own page showed $349 for most doses when we captured it four days earlier.
Is PlushCare legit?
PlushCare, Inc. is a Delaware corporation providing general primary care by video, with clinical services delivered through physician-owned professional corporations. Its ownership has changed and many sources are out of date: Accolade bought it in 2021, Transcarent then took Accolade private in April 2025, and PlushCare's own terms and privacy policy — both updated 31 July 2026 — now name Fabric Labs, Inc. as its parent. How Fabric Labs relates to Transcarent is not something we could establish from a primary source. It is BBB-accredited with an A rating and settled a class action over its auto-renewal disclosures in 2023.
- Company:
- PlushCare, Inc., a Delaware corporation and, per its own terms as of 31 July 2026, a subsidiary of Fabric Labs, Inc.
- Pharmacy partner:
- None of its own — prescriptions go to the pharmacy you choose, as with any primary-care practice. For cash-pay Ozempic it points patients to NovoCare Pharmacy.
- Clinicians:
- Board-certified primary-care physicians with an average of 15 years' clinical experience, working through affiliated physician-owned professional corporations including PlushCare of California, Inc., A.P.C.
- States served:
- Not published. Its terms require you to be physically present in a state where PlushCare operates and where the clinician is licensed, without naming them.
- Cancellation:
- Cancel any time by emailing info@plushcare.com, messaging the care team in the app, or from your profile page. No advance notice window is specified; the membership stays active to the end of the current term and does not renew. PlushCare says it gives at least two notices before charging for an unpaid balance.
- Refunds:
- A visit is refundable if PlushCare cannot treat or assess you, if connection problems prevented it, if the doctor does not join within ten minutes, if a licensing issue makes the consultation impossible, or if insurance verification was unresolved at booking. It is not refundable once any clinical assessment has happened, once labs or a referral are ordered, or once advice has been given — its terms say no refund is issued where the physician has allocated their time and expertise, whether or not you agree with the diagnosis. Prescriptions are final sale.
- Lawsuit · 2023-06Robbins v. PlushCare, Inc. (N.D. Cal., 3:21-cv-03444-MMC) alleged its auto-renewal practices failed to disclose renewal terms clearly at booking, gave no acknowledgement of those terms, and offered no simple online cancellation. PlushCare denied the allegations and the settlement was not an admission of wrongdoing. The class covered members charged between January 2020 and August 2022, with payouts estimated at $65 to $130 and required website changes to the renewal disclosure. The claims deadline passed in June 2023 and the matter is closed. Source
What patients say
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Be First to ReviewWhat people report elsewhere
Trustpilot rates PlushCare 3.4 out of 5 across 2,768 reviews, its BBB customer rating is 2.57 from 254 reviewers, and it holds 338 BBB complaints — but it is BBB-accredited with an A rating, having held accreditation since 2014, which is longer than most providers here have existed. The recurring complaints concern reaching a human: support that runs through portal messages with replies taking days, and patients who booked expecting one kind of care and were told in-person treatment was required. Set against that, its Android app is rated 4.8 from around 8,300 ratings, which suggests the product experience is better regarded than the support experience. The 2023 auto-renewal settlement is consistent with the billing-clarity complaints, though the disclosures it required have been in place for three years.
Rate GLP-1 has no verified reviews of PlushCare yet; the paragraph above summarises public platforms and never quotes them.
Pros
- ＋ Board-certified physicians with average 15 years experience
- ＋ Strong insurance navigation and prior-authorization support
- ＋ Accepts insurance with low out-of-pocket cost for covered patients
Cons
- － Customer support frequently criticized
- － Appointments reported as rushed
- － Uninsured self-pay ($129/visit) doesn't include medication cost
Medications & eligibility
Medications
- • Brand GLP-1s
- • Wegovy®
- • Zepbound®
- • Saxenda®
- • Insurance navigation
Eligibility & insurance
A BMI of 30 or above, or 27 or above with at least one weight-related medical condition — matching the FDA label standard — or a type 2 diabetes diagnosis. Patients with a normal BMI are excluded, as are patients showing symptoms of an active eating disorder. This is the clearest published eligibility rule of any provider in this directory.
Insurance: yes: visits are billed to insurance where PlushCare is in-network, with Aetna, Humana, Cigna, Anthem and UnitedHealthcare named, and most in-network patients paying $30 or less; insurance is accepted but not required, and medication coverage depends on your own plan and usually needs prior authorisation
How PlushCare works
- 1Book an online visit with a board-certified physician to discuss your weight-loss goals.
- 2The physician reviews your medical history and may order labs, with treatment options discussed once results are back.
- 3At a follow-up visit you receive a prescription if you qualify, sent to the pharmacy of your choice.
Alternatives to PlushCare
Providers in the same lane and price band, plus the comparison pages that include this one.
Circle Medical7.0/10Brand-name GLP-1sCheaper starting price: from $120/mofrom $120/moRead review →
Ro7.4/10Brand-name GLP-1sOral GLP-1sCheaper starting price: from $99/mofrom $99/moRead review →
WeightWatchers Clinic7.3/10Brand-name GLP-1sOral GLP-1sCheaper starting price: from $99/mofrom $99/moRead review →PlushCare FAQ
How much does PlushCare cost?
The membership is $19.99 a month with the first month free, and visits are charged separately — $129 without insurance, or a copay with it, which PlushCare says is $30 or less for most in-network patients. Medication and lab work are not included in either figure and are paid at your own pharmacy.
Does PlushCare prescribe compounded semaglutide?
No. Every medication named on its weight-loss pages is an FDA-approved brand — Wegovy, Zepbound, Saxenda, Ozempic, Mounjaro, Victoza and Rybelsus — and the word compounded does not appear. If you want a compounded GLP-1, PlushCare is not the provider for it.
Who owns PlushCare now?
Not Accolade, despite what many sources still say. Accolade bought PlushCare in 2021, Transcarent then took Accolade private in April 2025, and PlushCare's own terms and privacy policy, both updated on 31 July 2026, name Fabric Labs, Inc. as its parent. We could not establish from a primary source how Fabric Labs relates to Transcarent.
Who qualifies for weight-loss treatment at PlushCare?
A BMI of 30 or above, or 27 or above with at least one weight-related condition, or a type 2 diabetes diagnosis. Patients with a normal BMI are not treated, nor are patients with symptoms of an active eating disorder. It is unusually specific — most providers at this price leave eligibility entirely to the clinician.
Can I get a refund if the visit does not go as expected?
Only in narrow circumstances: PlushCare being unable to treat you, technical failure, the doctor not joining within ten minutes, a licensing problem, or unresolved insurance verification. Once any clinical assessment has taken place, no refund is issued — its terms say so explicitly, whether or not you agree with the diagnosis.
Rate GLP-1 editorial team
Researches provider pricing, licensing and public ratings from primary sources and re-verifies every profile on a published schedule.
September 16, 2026
Prices, ratings and policies re-checked against the sources below. Report an error
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No affiliate links on this page. Rankings can't be bought. Disclosure
- PlushCare weight loss (membership, visit prices, eligibility) — accessed September 16, 2026
- PlushCare terms of use (entity, parent company, cancellation) — accessed September 16, 2026
- PlushCare refund policy — accessed September 16, 2026
- Trustpilot: plushcare.com — accessed September 16, 2026
- BBB profile: PlushCare, Inc. — accessed September 16, 2026
- Robbins v. PlushCare class-action settlement notice — accessed September 16, 2026