AltRx reviews
altRx (Trinity HealthCare Supply, LLC, Miami) sells compounded semaglutide at $89 a month and compounded tirzepatide at $149 a month, flat across doses with shipping and clinician visits included, plus brand-name Ozempic ($1,149), Zepbound ($1,249) and Wegovy ($1,579). It is among the cheapest compounded options we track, but it received an FDA warning letter in June 2026 and Trustpilot currently shows no score after removing reviews. Suits price-first buyers comfortable with compounded medication.
What AltRx costs
Normalised to a monthly price and captured from AltRx's own pages on September 12, 2026. Introductory offers are noted, never used as the price.
| Plan | Medication | Per month | What's included | Captured |
|---|---|---|---|---|
| Compounded semaglutide (GLP-1) — monthlyDisplayed as $89/mo, "same price at every dose" (multi-dose vial, 0.25 mg to 2.4 mg weekly). The site banner frames it as a summer offer ending September 15, 2026, while also stating "no price hike"; check the price at checkout after that date. | Compounded semaglutideCompounded semaglutide | $89/mo | medication · clinician visits · shipping · injection supplies | September 12, 2026 |
| Compounded tirzepatide (GLP-1 + GIP) — monthlyDisplayed as $149/mo, same price at every dose (2.5 mg to 15 mg weekly). Same summer-offer banner as the semaglutide plan. | Compounded tirzepatideCompounded tirzepatide | $149/mo | medication · clinician visits · shipping · injection supplies | September 12, 2026 |
| Ozempic — monthly | Ozempic (semaglutide)Brand-name GLP-1s | $1149/mo | medication · clinician visits · shipping | September 12, 2026 |
| Zepbound — monthly | Zepbound (tirzepatide)Brand-name GLP-1s | $1249/mo | medication · clinician visits · shipping | September 12, 2026 |
| Wegovy — monthly | Wegovy (semaglutide)Brand-name GLP-1s | $1579/mo | medication · clinician visits · shipping | September 12, 2026 |
medication · clinician visits · shipping · injection supplies · captured September 12, 2026
Displayed as $89/mo, "same price at every dose" (multi-dose vial, 0.25 mg to 2.4 mg weekly). The site banner frames it as a summer offer ending September 15, 2026, while also stating "no price hike"; check the price at checkout after that date.
medication · clinician visits · shipping · injection supplies · captured September 12, 2026
Displayed as $149/mo, same price at every dose (2.5 mg to 15 mg weekly). Same summer-offer banner as the semaglutide plan.
medication · clinician visits · shipping · captured September 12, 2026
medication · clinician visits · shipping · captured September 12, 2026
medication · clinician visits · shipping · captured September 12, 2026
altRx charges one bundled price that covers the pharmacy's medication charge, the provider fee and platform fees; there is no separate membership fee. The homepage shows a three-month subscription in its app mock-up, but no multi-month prices are published. HSA/FSA cards are accepted; insurance is not.
Is AltRx legit?
altRx is the consumer brand of Trinity HealthCare Supply, LLC, a Miami company that provides the website, marketing and customer support. Prescribing is done by OpenLoop Healthcare Partners, PC and its affiliated medical practices through the OpenLoop telehealth platform, by live video or asynchronous review depending on state law. Compounded medication is filled by named 503A pharmacies in Utah, Kentucky, New York and Alabama. The FDA sent altRx a warning letter in June 2026 over its marketing of compounded semaglutide and tirzepatide.
- Company:
- Trinity HealthCare Supply, LLC d/b/a altRx, 3206 NE 2nd Ave, Suite 3013, Miami, FL 33137 (address per the FDA letter; the Terms of Service also reference altRx LLC and platform operator OpenLoop Health, Inc.)
- Pharmacy partner:
- RedRock Pharmacy (St. George, UT), Health Warehouse (Florence, KY), Precision Medicine (Bellmore, NY) and Triad Rx (Daphne, AL)
- Clinicians:
- Medical services are provided by OpenLoop Healthcare Partners, PC and affiliated professional practices; altRx says your assigned provider is licensed in your state of residence and that altRx itself does not provide medical services or make prescribing decisions.
- States served:
- All 50 states and the District of Columbia (per Terms of Service and FAQ).
- Cancellation:
- Cancel anytime by emailing care@altrx.com, calling +1 607-601-6969, or through the patient portal. The refund policy requires the request at least 72 hours before the next billing date (the Terms say 48 hours); a request inside that window is charged for the next cycle and takes effect the cycle after. Cancelling stops future billing only and does not refund amounts already paid.
- Refunds:
- All payments are final and non-refundable once submitted, including single-month and multi-month plans and whether or not you used the service. The only exception is provider-initiated medical disqualification, which refunds the unused portion after deducting services already rendered. Damaged or incorrect medication is replaced by the pharmacy, not refunded.
- FDA warning letter · 2026-06-08The FDA issued warning letter MARCS-CMS 728236 to Trinity HealthCare Supply, LLC dba altRx, finding that product images on altrx.com showed "altRx" on compounded semaglutide and tirzepatide labels, implying altRx compounds them, and that claims such as "clinically proven weight loss" misrepresented the products' FDA status. The company was given 15 business days to respond; the FDA has not published a closeout as of our check. Source
Safety of what they sell: Is compounded tirzepatide safe? · Is compounded semaglutide safe?
What patients say
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Be First to ReviewWhat people report elsewhere
Trustpilot currently displays no TrustScore for altrx.com: the platform flagged the profile for a breach of its guidelines and removed reviews it judged fake, and 82% of the 793 reviews that remain are one-star. Those complaints center on paid orders that never arrived, wrong medication delivered, no answer by phone or email, refunds refused, damaged shipments and a patient portal that does not work. The minority of positive reviews describe on-time delivery, quick answers from providers through chat, and helpful advice on side effects. altRx has no BBB profile, so there is no second public review source to weigh against this.
Rate GLP-1 has no verified reviews of AltRx yet; the paragraph above summarises public platforms and never quotes them.
Pros
- + Low advertised starting price ($89/month)
- + No membership fees, prices listed upfront
- + Offers both compounded and brand-name GLP-1 options
- + Free shipping and 24/7 clinician support claimed
Cons
- - Multiple complaints of price jumping sharply after first billing cycle (e.g. $129 to $299)
- - Refund/cancellation disputes, including shipping after cancellation
- - Reports of wrong medication being sent with difficulty reaching support
Medications & eligibility
Medications
- • Compounded semaglutide
- • Compounded tirzepatide
- • Ozempic®
- • Wegovy®
- • Zepbound®
Eligibility & insurance
Adults 18 and over; providers screen for contraindications including a personal or family history of medullary thyroid carcinoma or MEN2. If your BMI falls below 25 the clinician reassesses and may adjust, pause or stop treatment.
Insurance: not accepted (cash pay)
How AltRx works
- 1Complete the free two-minute online assessment; you must be at least 18 and a U.S. resident.
- 2A licensed provider reviews your evaluation and holds a telehealth consultation, by live video or asynchronous review depending on your state's rules.
- 3If treatment is appropriate the provider sends a prescription to a licensed compounding pharmacy in the altRx network.
- 4Medication ships to your door in about four to five business days with syringes, needles and swabs included; the care team stays available by email and portal, and the provider adjusts your dose over time.
Alternatives to AltRx
Providers in the same lane and price band, plus the comparison pages that include this one.
AltRx FAQ
Is altRx legit?
altRx is a real telehealth service run by Trinity HealthCare Supply, LLC with prescribing through OpenLoop's licensed clinicians and named 503A pharmacies. However, the FDA sent it a warning letter on June 8, 2026 over misleading compounded GLP-1 marketing, and Trustpilot removed its score after finding fake reviews, so proceed with care.
How much does altRx cost per month?
Compounded semaglutide is $89 a month and compounded tirzepatide $149 a month, the same at every dose, with consultations, shipping and supplies included. Brand-name Ozempic is $1,149, Zepbound $1,249 and Wegovy $1,579 a month. The site currently frames the compounded prices as a summer offer.
Does altRx accept insurance?
No. altRx is a self-pay membership and does not bill insurance, though it accepts HSA and FSA cards. If you want insurance coverage for a brand-name GLP-1 you would need a provider that runs prior authorizations, which altRx does not offer.
How do I cancel altRx?
Email care@altrx.com, call +1 607-601-6969, or cancel in the patient portal at least 72 hours before your next billing date. Cancelling stops future charges but altRx's policy says all payments already made are final, including unused months of a multi-month plan.
What medications does altRx prescribe?
Providers may prescribe compounded semaglutide (marketed as GLP-1) or compounded tirzepatide (GLP-1 + GIP) as weekly injections from multi-dose vials, and altRx also lists brand-name Ozempic, Wegovy and Zepbound injections. No oral GLP-1 is offered.
Which states does altRx serve?
altRx says its membership is available to residents of all 50 U.S. states and the District of Columbia, with the assigned provider licensed in your state. Whether the visit is live video or an asynchronous review depends on your state's telehealth law.
Rate GLP-1 editorial team
Researches provider pricing, licensing and public ratings from primary sources and re-verifies every profile on a published schedule.
September 12, 2026
Prices, ratings and policies re-checked against the sources below. Report an error
- altRx homepage (pricing, FAQ, pharmacy partners) — accessed September 12, 2026
- altRx compounded semaglutide product page — accessed September 12, 2026
- altRx compounded tirzepatide product page — accessed September 12, 2026
- altRx Ozempic product page — accessed September 12, 2026
- altRx Zepbound product page — accessed September 12, 2026
- altRx Wegovy product page — accessed September 12, 2026
- altRx About page — accessed September 12, 2026
- altRx Cancellation and Refund Policy — accessed September 12, 2026
- altRx Terms of Service — accessed September 12, 2026
- FDA warning letter to Trinity HealthCare Supply, LLC dba altRx, 2026-06-08 — accessed September 12, 2026
- Trustpilot: altrx.com (no TrustScore displayed) — accessed September 12, 2026
- BBB search (no altRx profile found) — accessed September 12, 2026